Remote Deposit Capture Upgrade Center

Your central resource for the Huntington Remote Deposit Capture (RDC).

Get essential guidance, step-by-step instructions, training resources, FAQs, system updates, and support contacts designed to help you prepare for and complete the transition with confidence. We’re here to support you every step of the way so you can continue managing remote deposits securely and efficiently.

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Important dates regarding the transition:

June 24, 2026

Technical Assistance Center Open

June 29, 2026

Assistance Appointments Available

Schedule Assistance with a Superior Technical Assistance Specialist

To schedule an appointment with a Superior Specialist, you will need your Upgrade ID which was emailed to you by Superior. Use the link in your email for easy schedule. If you already have your Upgrade ID, you can click below to book your appointment.
Please call (855) 202-7225 for upgrade assistance.

Booking appointment will be available starting June 29, 2026

Book an appointment
book-an-appointment

Self-Upgrade Walkthrough

Step-by-step walk-through on how to perform the RDC upgrade.

Resources:

Frequently Asked Questions

How do I access the new RDC service?

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You can access the new Huntington Remote Deposit Capture (RDC) service through Business Online.

  1. Log into Business Online
  2. Click on the Receivables Tab
  3. Select Remote Deposit Capture II

Your Business Online ID will be linked to the Remote Deposit Capture Processing site and no additional password/sign-on is required.

IMPORTANT: Administrators setting up new Users for RDC must setup the new User IDs to match the Business Online User ID exactly. 

What are the system requirements for the new RDC platform?

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Below are the supported Operating Systems:

  • Windows 10
  • Windows 11
  • Apple MacOS 10.15 Catalina or newer

Below are the supported Internet Browsers:

  • Google Chrome
  • Microsoft Edge
  • Apple Safari – Only for Mac Operating system

Do I need administrator rights to install the new software?

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Yes. Administrator rights are required to install the latest version of WebScan and to install or update scanner drivers, if needed, during your initial training session. If you do not have administrator access on your computer, please arrange for your IT administrator or someone with administrator rights to be available to assist.

What should I do if I experience an issue during or after the upgrade? Who can I contact for support?

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If you encounter an error message, have trouble connecting your scanner, or have questions about navigating the upgraded Remote Deposit Capture (RDC) platform, please contact our dedicated support team at (855) 202-7225. Our team is available to assist you and help ensure a smooth transition.

Huntington Bank is partnered with Superior Press to guide you through the RDC Upgrade and training.